Ctrlk
ContactLog inGet Early Access
For the complete documentation index, see llms.txt. This page is also available as Markdown.

Reset Two-Factor Authentication

How to reset the two-factor authentication (2FA) of a workspace member.

Two-factor authentication (2FA) adds a second step to signing in: a 6-digit code from an authenticator app on your phone. If you've lost access to that app, or got a new phone, you'll need your 2FA reset so you can set it up again.

You can't reset your own 2FA from your personal settings. Only the owner of your workspace can reset a member's 2FA. Admins can view a member's 2FA method but can't reset it. Once the owner resets it, you set up 2FA fresh the next time you log in.

Before you start

  • Know who the owner of your workspace is. If you're not sure, ask a workspace admin.

  • Have your phone ready with an authenticator app (for example, Google Authenticator, 1Password, or Authy) so you can set up 2FA again after the reset.

Steps

If you need your 2FA reset, ask your workspace owner to reset it for you.

If you're the workspace owner resetting 2FA for a member:

  1. Select your profile picture in the top corner and choose Settings.

  2. In the Workspace section, open Members.

  3. Find the member in the list and open the actions menu (the ⋮ button) on their row.

  4. Select Reset 2FA.

  5. In the confirmation dialog, select Reset.

What to expect

  • After the reset, the member will be asked to set up 2FA again the next time they log in. This reset can't be undone.

  • To set up 2FA again, open the Lisk app on your phone and, on the Enable 2FA screen, scan the QR code with your authenticator app (or enter the code shown), then continue and enter a 6-digit code to confirm.

  • Once 2FA is set up again, you'll use a fresh code from your authenticator app each time you sign in.

Troubleshooting

  • "I don't see a Reset 2FA option." Only the workspace owner can reset another member's 2FA. Admins can view a member's 2FA method but can't reset it. If you're a member or an admin, ask the owner to do it.

  • "I'm locked out and can't reach anyone." Contact your workspace owner or admin so they can reset your 2FA. You can review your current 2FA method under Settings → Security, but resets are handled by the owner.

Related

PreviousChange Your Email Address
NextRoles and Permissions

Last updated