> For the complete documentation index, see [llms.txt](https://support.lisk.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.lisk.com/guides/getting-started/sign-up-on-lisk.md).

# Sign Up on Lisk

You can start signing up on **either the web(browser) or the mobile app** - pick whichever you have handy.

The one thing to know up front: **Lisk uses both apps by design.** The web app is where you set up and administer your workspace (including business verification), and the mobile app is where you approve transactions. So whichever device you start on, you'll switch to the other one at a certain point:

* **Start on mobile** → you finish sign-up on your phone, then go to the **web app** to verify your business (KYB) and set things up.
* **Start on web** → you set up your workspace on the web, then switch to the **mobile app** to create your signing passkey so you can approve transactions.

### Before you start

* Have the **Lisk mobile app** (App Store (iPhone) or Google Play (Android)) and an **authenticator app** (Google Authenticator, 1Password, Authy, etc.) available - you'll need both regardless of where you start.
* Make sure your phone has a screen lock (fingerprint, face scan, or passcode); your passkey relies on it.

***

### Route A - Start on the mobile app

Everything through the end of sign-up happens on your phone.

1. Open the Lisk app on your phone.
2. **Login or signup** - enter your email and tap **Continue** (or use **Sign in with Google / Apple**).
3. **Enter confirmation code** - type the 6-digit code from the email. Use **Resend** if needed (short cooldown).
4. **What's your name?** - enter your full name and tap **Continue**.
5. **Create a workspace** - name your workspace and tap **Continue**.\
   A workspace is your team's shared home in Lisk. It's where you manage accounts, payments, members, and settings for your business.
6. **Create a passkey** - tap **Continue**, then use your **fingerprint, face scan, or device passcode**. This passkey is how you'll approve transactions.
7. **Enable 2FA** - scan the QR code with your authenticator app (or copy the setup code), tap **Continue**, then on **Enter verification code** type the current 6-digit code. On **Success**, you land on the dashboard.

**➡️ Switch to the web app to finish onboarding.** Your account is ready, but your workspace starts empty and unverified. To do anything meaningful - **verify your business (KYB)** to unlock bank features, create accounts, add funds, and invite your team - open the **Lisk web app**. KYB and those setup tasks are only available on the web. See [Complete Business Verification (KYB)](/guides/getting-started/complete-business-verification-kyb.md).

***

### Route B - Start on the web app

Sign-up and workspace setup happen in your browser, then you pair your phone.

1. Open the Lisk app in your browser: <https://app.lisk.com>
2. **Login or signup** - enter your email and select **Continue** (or **Sign in with Google / Apple**).
3. **Enter confirmation code** - type the 6-digit code from the email (**Resend** available after a short countdown).
4. **What's your name?** - enter your full name and continue.
5. **Create a workspace** - name your workspace and continue.\
   A workspace is your team's shared home in Lisk. It's where you manage accounts, payments, members, and settings for your business.
6. **Invite your team** - add teammates by email, or skip for now (you can invite people later).
7. **Enable 2FA** - when prompted, set up two-factor authentication with your authenticator app and confirm the 6-digit code.
8. **Approve transactions on mobile** - the web app then shows a prompt: *"Your workspace is ready. To approve transactions, you'll need the Lisk mobile app."* It displays a **QR code / download link** for the app.

**➡️ Switch to the mobile app to create your signing passkey.** Install the Lisk mobile app (scan the QR code or use the download link), open it, and **sign in with the same email**. On your phone you'll **create your passkey** (with your fingerprint, face scan, or passcode) - this is what lets you approve transactions. Full steps are in [Set Up the Lisk Mobile App](/guides/getting-started/set-up-the-lisk-mobile-app.md).

Once your phone is paired, you're set up. Business verification (**KYB**) to unlock bank features is done back in the web app whenever you're ready - see [Complete Business Verification (KYB)](/guides/getting-started/complete-business-verification-kyb.md).

***

### What to expect

* **Both routes end the same way:** an account, a workspace, a signing passkey on your phone, and 2FA. The difference is only *where you start* and *which device you switch to*.
* **Future sign-ins:** after your email code, you'll also enter the 6-digit code from your authenticator app.
* **Why two apps:** the web app is for setup and administration; the mobile app is required to approve (sign) any transaction. Neither replaces the other.
* **Next step:** To make deposits or transfer any money, it is required completing **KYB** on the web app. Check the guide [Complete Business Verification (KYB)](/guides/getting-started/complete-business-verification-kyb.md) for more information.

### Troubleshooting

* **"My confirmation code doesn't work."** Codes expire and are single-use. Select **Resend** and use the newest email.
* **"I didn't receive the code."** Wait a moment, check spam, then select **Resend**.
* **"My device doesn't support passkeys."** Update your phone's operating system, or use a supported device, then try creating the passkey again.
* **"My 2FA code isn't accepted."** Authenticator codes refresh every 30 seconds - use the current one. Make sure your phone's clock is set automatically.

### Related

* [Set Up the Lisk Mobile App](/guides/getting-started/set-up-the-lisk-mobile-app.md)
* [Complete Business Verification (KYB)](/guides/getting-started/complete-business-verification-kyb.md)
* [Reset Two-Factor Authentication](/guides/user-settings/reset-two-factor-authentication.md)