Set Up the Lisk Mobile App
How to set up the Lisk mobile app.
The Lisk mobile app is where you approve transactions and other requests - payments, withdrawals, transfers, and workspace changes are all signed on your phone. It's also your secure way to sign in. Setting it up takes a few minutes: you install the app, sign in, create a passkey, and turn on two-factor authentication (2FA).
Before you start
You need a Lisk account. If you don't have one yet, see How do I sign up for Lisk? - you can start on the web or directly in the mobile app.
Have an authenticator app installed on your phone (for example Google Authenticator, 1Password, or Authy). You'll use it for 2FA.
Make sure your phone has a screen lock set up (fingerprint, face scan, or passcode) - your passkey relies on it.
Steps
1. Install and open the app
Install the Lisk app from the App Store (iPhone) or Google Play (Android).
Open the app. You'll land on the Login or signup screen.
2. Sign in
Enter your email address and select Continue. (You can also choose Sign in with Google or Sign in with Apple if that's how your account was created.)
On the Enter confirmation code screen, type the 6-digit code Lisk emails you.
Didn't get it? Select Resend - it's available again after a short countdown.
If you're brand new, the app will also ask for your name and workspace first. See Sign Up on Lisk for those steps.
3. Create a passkey
On the Create a passkey screen - "Use the security key of your device with fingerprint, passcode or face scan as a more secure sign-in method." - tap Continue.
Your phone prompts you to create the passkey with your fingerprint, face scan, or device passcode. This becomes your secure sign-in and the way you approve transactions.
4. Enable two-factor authentication (2FA)
On the Enable 2FA screen, open your authenticator app and scan the QR code. Prefer to type it in? Tap the setup code shown on screen to copy it, then paste it into your authenticator app.
Tap Continue.
On the Enter verification code screen, enter the current 6-digit code from your authenticator app. When you see Success, setup is complete and you're taken to the dashboard.
What to expect
Once your passkey and 2FA are set up, your phone is ready to approve requests. When someone (including you) starts a payment or a workspace change that needs approval, you'll be able to review and sign it here.
On future sign-ins, after your email code you'll also enter the 6-digit code from your authenticator app.
Payments and withdrawals send you a push notification when your approval is needed; you can also find them on the Home screen under Pending transactions. Workspace/role changes don't push a notification - check Home → Policy requests.
Troubleshooting
"My device doesn't support passkeys." You'll see a message asking you to update your operating system or use a supported device. Update your phone's OS and try again.
"My 2FA code isn't accepted." Authenticator codes refresh every 30 seconds - enter the current one. Make sure your phone's clock is set automatically, since a wrong time can cause codes to fail.
"I didn't receive the confirmation code." Wait a moment, check your spam folder, then select Resend.
"I can't approve transactions." Approving requires a passkey and biometrics/passcode set up on your phone. If prompted that authentication is required, follow the on-screen link to your device settings to enable Face ID, Touch ID, or a passcode.
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